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Returns & Refund

Last updated: May 12, 2025

Return Period

You must initiate and complete the return of your product within 90 days of purchase. 

Eligibility for Return

Product Condition Requirements

  • The returned product must be unused, in the same condition as when received, and in its original packaging.
  • For poultry farming-specific products (e.g., feed, farming equipment), items must be unopened, undamaged, and fit for resale.

Proof of Purchase

A receipt or valid proof of payment (e.g., credit card statement, PayPal transaction ID) is mandatory to process your return.

Prohibition

Do not send products directly to the manufacturer. All returns must be shipped to the specified address provided below.

Non-Returnable Products

  • Perishable poultry farming-related products (e.g., fresh poultry feed with a short shelf life).
  • Opened disposable farming hygiene products (e.g., disinfectant wipes, protective gloves).

Situations for Partial Refunds (If Applicable)

  • Farming equipment with damage, missing parts, or signs of use that are not caused by our error.
  • Opened informational products (e.g., feed formula manuals, farming technology CDs).
  • Products returned more than 90 days after delivery.

Refund Process (If Applicable)

Once we receive and inspect your returned item, we will send you an email to confirm receipt. This email will also notify you whether your refund has been approved or rejected.

Payment-Specific Refund Details

Payment Method Refund Destination Processing Time
Credit Cards (Visa, Mastercard, American Express) Original card used for payment 3–10 business days (varies by issuer)
PayPal Your PayPal account 1–3 business days
Digital Wallets (Apple Pay/Google Pay) Linked payment method in your wallet Varies by provider; for Apple Pay, provide the last 4 digits of your virtual card number (found in your device’s Wallet app) to expedite processing

Late or Missing Refunds (If Applicable)

  1. First, check your credit card statement, PayPal transaction history, or digital wallet activity for updates.
  2. If the refund is pending, contact your credit card issuer or PayPal support—delays may occur due to bank holidays or payment processor policies.
  3. If you have completed the above steps and still not received your refund, please contact us at: [info@littlegreenyard.com].

Sale Items (If Applicable)

Only regularly priced poultry farming products are eligible for refunds. Sale items cannot be refunded.

Exchange Process (If Applicable)

Exchanges are only available for products with quality defects or shipping damage, and are limited to the same product model.
To request an exchange:
  1. Send clear photos showing the product issue to [info@littlegreenyard.com].
  2. Mail the defective/damaged item to the return address provided below.

Gift Returns

  • If the item was marked as a gift at purchase and shipped directly to you: You will receive a gift card equal to the item’s value, which will be mailed to you after we confirm receipt of the return.
  • If the item was not marked as a gift, or the giver shipped it to themselves first: The refund will be issued to the gift giver, who will be notified of the return.

Return Shipping

Shipping Address

UNIT 23, 8/F, Tower B, Cosco Tower, No. 183 Queen’s Road Central, Hong Kong, Hong Kong

Shipping Responsibilities & Fees

  • Consumer-caused returns: You are responsible for return shipping costs, which are non-refundable. If your refund is approved, return shipping fees will be deducted from the refund amount.
  • Our-caused issues: If you receive damaged or incorrect goods due to our error, you will not be required to bear return shipping costs.

Additional Tips

If the value of the returned product exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of uninsured/untracked returns.
Note: Delivery times for exchanged products may vary based on your location.

Policy Changes

You can review the latest return and refund policy on this page at any time. We reserve the right to update, modify, or replace any part of this policy at our discretion. All changes will be posted on the website—continued use of our website or services constitutes acceptance of the revised policy.

Key Updates

  • Payment Methods: Replaced credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets (Apple Pay/Google Pay) to align with U.S. consumer preferences.
  • Refund Clarity: Specified refund timelines and requirements for each payment method (e.g., PayPal’s 1–3 business day processing, Apple Pay’s virtual card details).
  • Compliance: Ensured alignment with U.S. payment regulations (e.g., PayPal’s buyer protection policies).
  • Return Address
     
    UNIT 17, 9/F, TOWER A, NEW MANDARIN PLAZA,
     
    NO 14 SCIENCE MUSEUM RD, Hong Kong, Hong Kong
     
    JINGHEN INDUSTRIES HONGKONG CO LIMITED
     
  • Return & Exchange Guarantee
     
    All products sold on our website support 14-day return and exchange.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.