Returns & Refund
Last updated: May 12, 2025
Return Period
You must initiate and complete the return of your product within 90 days of purchase.
Eligibility for Return
Product Condition Requirements
- The returned product must be unused, in the same condition as when received, and in its original packaging.
- For poultry farming-specific products (e.g., feed, farming equipment), items must be unopened, undamaged, and fit for resale.
Proof of Purchase
A receipt or valid proof of payment (e.g., credit card statement, PayPal transaction ID) is mandatory to process your return.
Prohibition
Do not send products directly to the manufacturer. All returns must be shipped to the specified address provided below.
Non-Returnable Products
- Perishable poultry farming-related products (e.g., fresh poultry feed with a short shelf life).
- Opened disposable farming hygiene products (e.g., disinfectant wipes, protective gloves).
Situations for Partial Refunds (If Applicable)
- Farming equipment with damage, missing parts, or signs of use that are not caused by our error.
- Opened informational products (e.g., feed formula manuals, farming technology CDs).
- Products returned more than 90 days after delivery.
Refund Process (If Applicable)
Once we receive and inspect your returned item, we will send you an email to confirm receipt. This email will also notify you whether your refund has been approved or rejected.
Payment-Specific Refund Details
| Payment Method | Refund Destination | Processing Time |
|---|---|---|
| Credit Cards (Visa, Mastercard, American Express) | Original card used for payment | 3–10 business days (varies by issuer) |
| PayPal | Your PayPal account | 1–3 business days |
| Digital Wallets (Apple Pay/Google Pay) | Linked payment method in your wallet | Varies by provider; for Apple Pay, provide the last 4 digits of your virtual card number (found in your device’s Wallet app) to expedite processing |
Late or Missing Refunds (If Applicable)
- First, check your credit card statement, PayPal transaction history, or digital wallet activity for updates.
- If the refund is pending, contact your credit card issuer or PayPal support—delays may occur due to bank holidays or payment processor policies.
- If you have completed the above steps and still not received your refund, please contact us at: [info@littlegreenyard.com].
Sale Items (If Applicable)
Only regularly priced poultry farming products are eligible for refunds. Sale items cannot be refunded.
Exchange Process (If Applicable)
Exchanges are only available for products with quality defects or shipping damage, and are limited to the same product model.
To request an exchange:
- Send clear photos showing the product issue to [info@littlegreenyard.com].
- Mail the defective/damaged item to the return address provided below.
Gift Returns
- If the item was marked as a gift at purchase and shipped directly to you: You will receive a gift card equal to the item’s value, which will be mailed to you after we confirm receipt of the return.
- If the item was not marked as a gift, or the giver shipped it to themselves first: The refund will be issued to the gift giver, who will be notified of the return.
Return Shipping
Shipping Address
UNIT 23, 8/F, Tower B, Cosco Tower, No. 183 Queen’s Road Central, Hong Kong, Hong Kong
Shipping Responsibilities & Fees
- Consumer-caused returns: You are responsible for return shipping costs, which are non-refundable. If your refund is approved, return shipping fees will be deducted from the refund amount.
- Our-caused issues: If you receive damaged or incorrect goods due to our error, you will not be required to bear return shipping costs.
Additional Tips
If the value of the returned product exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of uninsured/untracked returns.
Note: Delivery times for exchanged products may vary based on your location.
Policy Changes
You can review the latest return and refund policy on this page at any time. We reserve the right to update, modify, or replace any part of this policy at our discretion. All changes will be posted on the website—continued use of our website or services constitutes acceptance of the revised policy.
Key Updates
- Payment Methods: Replaced credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets (Apple Pay/Google Pay) to align with U.S. consumer preferences.
- Refund Clarity: Specified refund timelines and requirements for each payment method (e.g., PayPal’s 1–3 business day processing, Apple Pay’s virtual card details).
- Compliance: Ensured alignment with U.S. payment regulations (e.g., PayPal’s buyer protection policies).