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Payment

To ensure you enjoy a more secure and transparent shopping journey, we have expanded details on our supported payment methods, step-by-step processes, and security measures—covering key nuances like payment error resolution and cross-border transaction considerations.

Overview of Supported Payment Methods

We offer 3 core payment methods, each tailored to different scenarios—from convenient mobile checkout to large-scale bulk purchases:
Payment Method Best For Minimum Order Amount (if applicable) Additional Eligibility Requirements
Credit Cards All orders (small to large) No minimum None
Apple Pay / Google Pay Mobile users, fast checkout No minimum None
PayPal Large bulk orders $500+ (local currency) Customers with cumulative purchases of $2,500+

1. Credit Cards (Visa, Mastercard, American Express, Discover)

As the most versatile payment option, it covers all order sizes—from 5lb feed bags to industrial chicken coops.

How It Works:

  • At Checkout: Select "Credit Card" and enter your details in the encrypted form (confirm security via the padlock icon in your browser).
  • Required Information: Card number, expiration date, CVV, and billing address (must match your bank’s records to avoid declines). Mismatched addresses are the #1 cause of failed payments—double-check the spelling!
  • Pro Tip: Save time by checking "Remember card"—your details are securely stored via our PCI DSS-compliant processor (we never access them directly).
  • Authorization: Your card is instantly verified for sufficient funds—no charge is processed yet. A temporary "pending" hold may appear on your statement, which expires if the order is canceled.
  • Final Charge: Funds are only deducted after your order ships. You’ll receive a detailed email receipt with the exact amount charged, including taxes, shipping, and any applicable rural delivery surcharges.

Security & Troubleshooting:

256-bit SSL encryption protects data transmission. For international orders, 3D Secure verification (e.g., Visa Secure) is required—check your phone/email for a one-time code (expires in 10 minutes).If payment fails: First, confirm the card is not expired or maxed out. If issues persist, contact your bank—they may flag "unusual activity" (e.g., a feed order from a new location).

Refund Timeline:

  • 3–5 business days for Visa/Mastercard.
  • 7–10 business days for American Express/Discover (varies by bank policy).
     
    Note: Cross-border fees (if applicable) are non-refundable, as they are charged directly by your card issuer.

2. Digital Wallets (Apple Pay / Google Pay)

Skip typing—pay in 2 taps with your phone or smartwatch.

How It Works:

  • At Checkout: Tap the Apple Pay or Google Pay button (look for their logos) on mobile or desktop.
  • Link Payment Method: Add cards via "Settings → Wallet & Apple Pay" (iOS) or the Google Pay app (Android). For Apple users, cards added to your watch are also usable!
  • Authenticate: Verify your identity with Face ID, Touch ID, or your device passcode. This step happens entirely on your device—no biometric data is shared with our servers.
  • Confirmation: Payment processes in 10 seconds or less. You’ll receive instant email confirmation and a receipt in your digital wallet app (e.g., Apple Wallet or Google Pay activity), including a shipment tracking link.

Why Use It?

  • Speed: Ideal for repeat orders (e.g., monthly feed refills) with pre-saved payment details.
  • Security: Tokenization replaces your actual card number with a unique code, preventing fraud if data is intercepted—especially useful on public Wi-Fi.

Refund Note:

Funds return to the original linked payment method (not your wallet balance) within:
  • 1–3 business days for Apple Pay.
  • 2–5 business days for Google Pay.

3. PayPal (For Eligible High-Value Customers)

Reserved for trusted customers with a history of significant purchases—only available to those with $2,500+ in cumulative orders.

Eligibility & Requirements:

  • Cumulative Purchase Requirement: PayPal automatically appears as a payment option at checkout only if your account shows $2,500+ in total past purchases (tracked via your registered email).
  • Minimum Order: Even for eligible customers, PayPal is limited to orders of $500+ (local currency) to align with bulk purchasing needs (e.g., annual feed supplies, industrial coops).

How It Works:

  • Automatic Display: If eligible, "PayPal" will appear in the payment method list. If not, it will be grayed out with a note: "Available to customers with $2,500+ in cumulative purchases."
  • Redirect to PayPal: Click "PayPal" to be taken to PayPal’s secure login page.
  • Choose Funding Source: Select your payment method: PayPal balance, linked bank account, or credit/debit card (balance is prioritized to avoid PayPal’s 2.9% + $0.30 transaction fee).
  • Review & Approve: Confirm the shipping address matches your PayPal account (a fraud-prevention measure). PO boxes are allowed, but rural addresses may require additional verification.
  • Security Hold (if applicable): Orders over $2,000 may trigger a 1–2 hour review by PayPal to verify legitimacy (e.g., ensuring the order matches your business type). You’ll receive an email once approval is complete.

Refund Process:

Refunds are credited to your PayPal balance within 1–3 business days. Transferring to your linked bank account takes 1–2 additional business days (no fees from PayPal).

How We Protect Your Financial Data

  • No Storage of Sensitive Info: We never save credit card numbers, bank details, or wallet credentials. All data is processed by PCI DSS-compliant third-party processors (e.g., Stripe, PayPal).
  • Encryption: All payment interactions use 256-bit SSL encryption, ensuring data transmitted between your device and our partners is unreadable to third parties.
  • Audits: Quarterly third-party security audits verify compliance with global payment regulations (e.g., GDPR for EU customers).

General Terms

  • Currency: Prices auto-convert to your local currency based on your shipping address (e.g., CAD for Canada, EUR for Europe). Real-time exchange rates are displayed at checkout, with the original USD amount noted for transparency.
  • Payment Timeout: Complete payment within 30 minutes of placing your order—unpaid orders are automatically canceled to free up inventory (critical for high-demand items like seasonal feed blends).
  • Dispute Resolution: For issues such as duplicate charges or missing confirmations, email info@littlegreenyard.com with your order number. We’ll investigate within 24 hours, but specific transaction details (e.g., declined payment reasons) must be verified with your payment provider.
By making a payment, you agree to these terms and your payment provider’s user agreements (full versions available on their official websites). For further questions, contact our support team at info@littlegreenyard.com.