Below are answers to the most frequently asked questions about your order, shipping, and related services.
A: We will dispatch your board within 2 business days of receiving your order. Please note that the tracking number may take a few additional days to be updated in our system.
A: Yes, modifications are possible, but you must contact us within 12 hours of placing your order. Please note that we cannot guarantee successful changes—once the order is sent to the factory, adjustments become extremely difficult.
A: Absolutely! Once your order is shipped, we will send you an email containing your tracking number.
A: Tracking information only updates after the package arrives in your destination country, clears customs, and is transferred to your local courier (DHL, UPS, or FedEx). No updates will appear before the package is handed over to these local couriers—this is normal, so please do not worry.
A: For US and EU customers purchasing a complete Goods, no additional taxes will be charged. In some cases, we may split your coop into 2 packages to comply with customs regulations—all parts needed to assemble the full coop will be included in the two packages.
A: Yes, you may refuse delivery, but you will be responsible for all expenses incurred from the refusal.
A: Yes, re-delivery is available, but you will bear all associated costs. Additionally, if the package is returned due to an incorrect or incomplete shipping address provided by you, you will also be responsible for any resulting fees.
A: The only potential additional fee is for remote addresses: if the shipping forwarder confirms your address is remote, we will charge an extra fee (the amount varies based on your specific location).
A: Your warranty begins on the day you receive your package and is valid for 5 years.
A: Please contact our customer support team immediately—we will do our best to assist. However, we cannot guarantee the change will be possible, as couriers often restrict address modifications once a package is in transit. If the address change incurs additional fees, we will notify you in advance for your approval, and you will be responsible for covering these costs.
